Privacy Policy

What the app stores on your device

• Customer names and phone numbers you enter.
• Jobs, garments, instructions, measurements, quotes and payments you record.
• Photos of paper tickets and garments that you take or choose.
• Your shop details and app settings.

Permissions

• Camera — only when you tap to photograph a ticket or garment.
• Photos — only when you choose an existing photo to attach.
• Face ID / fingerprint — only if you turn on App Lock. The check is done by your phone; we never see biometric data.

You can deny any permission and keep using the app by typing details instead.

Sharing you control

• Backups and exports contain the records (and, if you choose, photos) you export. You decide where they are saved or sent. Backup files are not password-protected, so keep them somewhere private.
• Pickup messages open your Messages, SMS or WhatsApp app with a prepared text. Nothing is sent until you press send there; that app’s own privacy terms apply.

Purchases and subscriptions

Hemlio is free for the first 20 jobs. After that, unlimited new jobs need a monthly subscription on iPhone or a one-time purchase on Android. Payment is handled entirely by the App Store or Google Play — we never see your card or payment details.

iPhone: monthly subscription through RevenueCat

We use RevenueCat, Inc. as our service provider to confirm subscriptions and to restore them on a new phone. RevenueCat processes this information for us:

• a random, anonymous ID created for the app, which is not your name, email address or Apple Account;
• your subscription purchase information, such as the product, price, currency, purchase and renewal dates, and the App Store transaction details needed to confirm it;
• basic technical details such as your device type, operating system, app version, country or region, and IP address, which reach RevenueCat when the app connects to its service.

We use this to give you access to what you paid for, prevent fraud, and see summary subscription figures such as how many subscriptions are active. We can see this purchase information in RevenueCat’s dashboard, but it is not connected to your name or to your shop records. Your customers, jobs, measurements and photos are never sent to RevenueCat.

RevenueCat stores data with Amazon Web Services in the United States and may use other service providers, so this information may be processed outside your country. Where the law requires it, these transfers rely on appropriate safeguards. RevenueCat acts as our data processor under its Data Processing Addendum; see also its Privacy Policy.

We rely on our contract with you to provide the subscription, and on our legitimate interest in preventing fraud and understanding subscription numbers. We keep purchase records for as long as your subscription is active and afterwards for as long as needed for accounting, legal and fraud-prevention purposes.

To cancel, use your App Store settings or “Manage subscription” in Hemlio. Cancelling or deleting the app does not automatically erase past purchase records. To ask for access to these records or their deletion, email us. Because the ID is anonymous, we may need your App Store receipt to find your record.

Android: one-time purchase through Google Play

The app checks with Google Play on your phone whether the unlock was bought and remembers that on the device. RevenueCat is not used on Android, and we do not receive your purchase history.

If you contact us

If you email hello@foveo.tech (or use “Send by email” in the app), we receive your email address, your message and the app version and phone system the app adds to it. We use this only to answer you and keep it only as long as needed for that conversation.

Device backups

Your phone’s own backup service (for example iCloud or Android backup) may include Hemlio’s data in your personal backup, under your account with that provider.

Keeping and deleting data

Data stays on your device until you delete it or remove the app. To erase one customer, open the customer and choose “Delete customer and all their jobs” — this removes their jobs, photos, measurements and payments from the phone. To erase everything at once, open Settings and choose “Delete all my data”. Hemlio has no accounts, so there is no account to delete. Uninstalling Hemlio also deletes all of its data from that device. Backup files you exported must be deleted wherever you saved them.

Your rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal data, to object to its use, to data portability, and to complain to your data protection authority. Records on your phone are in your own control. For purchase information or anything else, email hello@foveo.tech.

Children

Hemlio is a business tool and is not directed at children.

This page

These Hemlio pages use no cookies, analytics or third-party scripts.

Changes

If the app’s data practices change (for example if optional cloud features are added, or if we change payment providers), we will update this policy and its effective date.

Contact

Foveo · Pristina, Kosovo · hello@foveo.tech · foveo.tech